Booking Terms and Conditions
At Global Safety Trainers we work hard to ensure that our courses offer only the most current and relevant information for participants. Regular reviews of all our programs and procedures are undertaken to ensure course participants are provided with the most up to date information.
1.1. Aims & Objectives
We provide an adult education focused and practical approach to training. Our trainers are fully qualified and have extensive practical and theoretical experience in various high risk industries. You will learn the skills and competencies required by learning from professionals who ‘practice what they teach’.
1.2. Contacting Us
We welcome participant or employer enquiries. We can be contacted by the following methods: Email: firstname.lastname@example.org
Phone: 1800 330 360
2.0 Course Fees
Details of our Public Course Fees are clearly stated on our website during the booking process or in a quotation for a customised program. If the situation should arise where we cancel or postpone the start date of your course we will offer an alternate date.
3.0. Course Cancellations, Refunds and Transfer Policy
3.1. All Course cancellation and transfer requests must be received in writing. The following cancellation / transfer policy applies:
3.1.1. Cancellation of booking 10 or more Business Days’ notice before the scheduled commencement date – no charge to transfer (unless if the course being transferred to is more expensive and an additional fee may be payable) and any Fees paid may be refunded within 30 business days from end of month of the received cancellation request. Application for transfer / refund must be made in writing.
3.1.2. The cancellation takes effect from when we receive written notification.
3.1.3. A 24 hour cooling off period applies for all courses. Notification of cancellation within this period will result in a full refund less any third party transaction fees.
3.1.4. Cancellation within 10 Business Days prior to the scheduled commencement date – forfeit of the full Fee.
3.2. Global Safety Trainers may cancel or reschedule, in its sole discretion, any particular Public Course. In the event a specific Public Course is cancelled, participants will be contacted by Global Safety Trainers to arrange a transfer to an alternative course date, or will otherwise be provided with a full refund if no alternative course date and location is reasonably available to the Client. Global Safety Trainers will use all endeavors to give as early advice as possible of any course changes or cancellations.
3.3. Transfer to another Course at the Client’s request is acceptable if notice is received in writing up to two (2) Business Days prior to the course commencement and may incur an administration fee of AUD $50 (plus GST) for all Australian and New Zealand Courses and USD$50 for all other locations.
3.4. Substitute of participant is acceptable prior to Course commencement at no charge.
3.5. Non-attendance of any Course will not entitle the participant to any refund, set-off, waiver or reduction of the Fee, and the participant remains required to pay all Fees in respect of courses that it does not attend, unless otherwise agreed in writing with Global Safety Trainers.
3.6. Fees for courses are clearly identified on promotional material and the website. Payment of fees does not mean a participant is guaranteed successful completion of a course.
3.8. Participants who have a complaint with the application of this policy may take action in accordance with the Complaints Procedure in Section 14.0.